MyFile is a fully function system in order to connect with your medical, legal, and other professionals in order to better assist you to monitor and track the content in your file. MyFile makes obtaining, sending, and receiving documents seamless. MyFile (“MyFile”, “we”, “our”, “us”) recognizes the importance of your right to privacy and wants you to be familiar with how we collect, use and disclose any personal information that individually identifies you and our commitment to meet our obligations under applicable Canadian privacy laws. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website/mobile site (collectively, the “Site”) and our products, (collectively, the “Products”). This Privacy Policy is incorporated into and forms part of our Terms of Use and other related standard contracts, which outline the terms and conditions you agree to when using our Site and Products. We will only collect, use and disclose your personal information in accordance with this Privacy Policy. By using our Site and Products and supplying your personal information, you acknowledge that you have read and understood this Privacy Policy, and you agree and consent to the collection, use, disclosure and other processing of your personal information as outlined in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Site or Products or supply your personal information to us. MyFile complies with all Federal and Provincial Privacy legislation. MyFile ensures your personal information is confidential and secure. Information is only collected by obtaining your consent and authorization. This privacy policy describes Myfile’s practices relating to the collection, use and disclosure of your personal information provided to us. By using our services, you acknowledge that you have read and understood this privacy policy, and you agree and consent to the collection, use and disclosure of your personal information as per this Privacy Policy.
By providing us with your information and using our services, you are in agreement that MyFile may collect personal information and you consent to the collection, use, disclosure of your personal information in accordance with this privacy policy. Subject to legal and contractual requirements, you may refuse or withdraw your consent to certain of the identified purposes at any time by contacting the MyFile Chief Compliance Officer. If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information which may be of value to you.
The information we collect:
– Your name
– Address
– Email Address
– Payment information
– Phone number
– Identification
– Other information you may have given us via phone call or email
Upon receiving your consent, MyFile assists you in integrating your medical health information and legal documents on a secure online portal. MyFile compiles all the information that you provide and creates a unique profile. Our encrypted online database is password protected and allows you to access your designated profile and review your records. You will also be able to authorize other users to that information (such as family members, legal representatives, or medical professionals). MyFile may use your information to correspond with you.
MyFile will only use personal information for the reasons it was collected, unless you provide consent to be used for other purposes. MyFile will keep your personal information only as long as necessary for the identified purposes to comply with our legal obligations.
Protecting your personal information against theft, loss, and unauthorized access is our top priority. We ensure that all of our employees protect your personal information and only use your personal information for the purposes you have consented to. All employees of MyFile are governed by our privacy policy and it is implemented throughout the way we manage client information. All employees of MyFile are bound by a confidentially agreement.
MyFile implements private work stations to protect client information and keep it secure. MyFile uses end to end encryption to secure all your information, and regularly monitors ways to upgrade our system. Our password protected log in application reduces the risk of unauthorized access. We use an optional 2 step verification system to ensure the viewing of the documents is for the intended audience. Although we take the reasonable steps to securing your information, you are individually responsible for keeping your username, password, and other information linked to your account secure.
MyFile will only use personal information for the reasons it was collected, unless an individual provides consent to be used for other purposes. MyFile will keep your personal information only as long as necessary for the identified purposes to comply with our legal obligations.
We use technology that automatically collects your data when using our website to improve your experience. The technology is called “cookies”, which recognizes your computer and the way you interact with our website. By using cookies, we can optimize and personalize your interactions on our website. Cookies are small packets of data sent to your web browser from a web server. It is stored on your hard drive and can be recalled to allow easy and quick access to the website upon return. Details such as your contact information, username and password are usually stored in cookies for easy retrieval. Many internet browsers are set to automatically accept cookies. If you prefer not to accept cookies, you can set your browser to notify you when your computer is receiving a cookie or to refuse cookies automatically. To readjust your internet browser’s cookie options, seek online assistance. You should understand that some features of many websites may not function properly if you don’t accept cookies.
We may revise this privacy policy at any time, please review this privacy policy from time to time to ensure that you are aware of any updates or changes in this privacy policy. The most current version of the privacy policy will be posted on our website. At the top of the privacy policy will be a date that the policy was last revised. Your continued access or use of this website after such changes presumes your acceptance of the privacy policy as revised.
We welcome any requests to verify the accuracy of the Information we have, and the identity of any parties to whom we may have had reason to disclose the information. Should any of our clients wish to make a complaint about our privacy practices, we invite them to notify our Chief Compliance Officer or contact any of our professionals who have assisted in serving them. We will investigate all complaints and provide a timely written response. Should any complaint be found to be justified, we will take appropriate measures to resolve the matter to the satisfaction of the client. MyFile has appointed Prabhdeep Lotay in our office as Chief Compliance Officer to oversee compliance with this Privacy Policy and applicable privacy laws. For information on Myfile’s privacy practices, please contact the MyFile Chief Compliance Officer at:
MyFile Inc.
Chief Compliance Officer
180 John Street,
Toronto, Ontario M5T 1X5
Tel: 416-574-0707
Fax: 416-514-0303
e-mail: info@myfile.ca
For more general inquiries, the Information and Privacy Commissioner of Canada oversees the administration of privacy legislation in the private sector. The Information and Privacy Commissioner can be contacted at:
112 Kent Street
Ottawa, Ontario
K1A 1H3
phone: (613) 995-8210
toll-free: 1-800-282-1376
http://www.privcom.gc.ca